Mahi Time
Free trial
Terms

Terms of service.

The rules of using Mahi Time. We've kept them short, plain, and as fair as we can. No 40-page PDFs, no boilerplate we wouldn't read ourselves.

Last updated: 15 May 2026

1. The agreement

These terms form an agreement between you (or the business you sign up on behalf of) and Mahi Time Limited, a New Zealand company. By signing up for or using Mahi Time you accept these terms. If you don't, please don't use the service.

2. The service

Mahi Time is a software-as-a-service booking and scheduling platform for service businesses. The features available on your plan are described on our website. We add and improve features regularly; we won't remove a core feature you signed up for without notice.

3. Your account

  • You must be at least 18 years old, or signing up on behalf of a registered business that you have authority to bind.
  • You are responsible for keeping your password safe and for everything that happens under your account. Tell us immediately if you suspect unauthorised access.
  • You can add team members to your account. Each team member must comply with these terms; the account owner is responsible for their conduct.

4. Pricing and billing

Current pricing is published on our website. The plan you sign up for is:

  • NZ$129/mo for your first three team members.
  • NZ$19.95/mo for each additional team member.
  • NZ$129/mo optional AI Voice Agent add-on, covering up to two locations and unlimited staff.
  • 100 SMS reminders per month included; further SMS in bundles of 100 for NZ$5.

All prices are in New Zealand dollars and exclusive of GST. The 30-day trial is free and requires no payment method.

About payment processing. Mahi Time never charges a transaction fee or commission. If you use Stripe Connect for online payments, Stripe's standard rates apply and are billed by Stripe direct to you under your Stripe Connect agreement; we are not party to that arrangement. If you bring your own Windcave terminal for in-store transactions, there are no per-transaction fees through Mahi Time.

We bill monthly in advance via Stripe once your trial ends. If a payment fails we'll retry and email you; if it still fails after 14 days, the account is suspended until billing is resolved.

Fair Use Policy

5. Fair use of "unlimited" features

We use the word "unlimited" in our marketing for email reminders and a few other inclusions. Unlimited means we don't put a hard meter on the number of emails you send. It does not mean we want you using Mahi Time as a bulk-email or marketing-blast platform; that's not what booking software is for, and abusing it puts everyone else's deliverability at risk.

In plain numbers, fair use means:

  • Email. Unlimited transactional and booking-related email (confirmations, reminders, follow-ups, password resets, receipts, verification codes). Soft-capped at 1,000 emails per active team member per month on top of that for ad-hoc messaging and email campaigns. If you genuinely need more, talk to us; we won't cut you off without a conversation.
  • SMS. 100 messages per month included on every plan. Beyond that, SMS is sold in lots of 100 for NZ$5. There's no soft cap because every message has a hard per-unit cost; you only pay for what you send.
  • Bookings, locations, customers, services, products. Genuinely unlimited. No soft cap, no asterisk, no "talk to sales for Enterprise". If your single workspace stores more than 5 million rows in any one table we'll probably want to chat about performance, but you won't be charged extra.
  • API calls. Rate-limited at 600 requests per minute per token, which is generous for any normal integration. Sustained traffic above that needs a dedicated plan; reach out and we'll sort it.

"Fair use" exists so we can keep the headline price flat for everyone. If 1% of customers tried to push 100,000 marketing emails a month through a $129/mo subscription, the only way to keep the lights on would be to raise the base price for the 99% who use the product normally. That's not the trade we want to make.

If you hit a fair-use threshold, here's what we'll do:

  • Email you (and the account owner) with the actual numbers and a heads-up.
  • Give you 14 days to either dial back the volume or upgrade to a plan that fits.
  • If neither happens, throttle the affected feature (not the rest of your account) until usage returns to fair.

We will not bill you for overages without telling you first, and we will never suspend your booking calendar over a fair-use email or SMS issue.

6. Cancellation and refunds

You can cancel from the admin panel at any time, no email required, no questions asked. Cancellation takes effect at the end of your current billing period; we don't refund partial months unless the cancellation is because of a fault on our side.

For the avoidance of doubt: the 30-day trial is completely free. If you decide Mahi Time isn't right for you during the trial, just walk away. Nothing is charged.

7. Your data and content

Everything you put into Mahi Time, including customers, bookings, services, photos and notes, remains yours. We hold it on your behalf to provide the service. Our privacy policy at /privacy sets out how we handle it.

You can export everything via the admin panel or our public REST API at any time. If you cancel or close your account, we'll provide a full export on request.

You're responsible for making sure you have the right to upload and use the data you put into Mahi Time, especially your customers' personal information.

8. Acceptable use

Don't use Mahi Time to:

  • Send spam (unsolicited messages to people who haven't opted in).
  • Process payments for illegal goods or services.
  • Harass, threaten, or discriminate against any person.
  • Attempt to break, probe, or reverse-engineer the service or our infrastructure.
  • Resell or sub-license Mahi Time to a third party without written agreement.

If we reasonably believe you're breaching this section, we may suspend your account immediately and contact you. Repeated or serious breaches may end the agreement.

9. Service availability

We aim for 99.9% uptime measured monthly. We do not formally guarantee it as part of a paid SLA in these terms; if you need a contractual SLA (uptime credits, response-time commitments), get in touch and we'll talk.

Planned maintenance windows are announced at least 48 hours in advance and scheduled outside NZ business hours where possible.

10. Intellectual property

The Mahi Time software, brand, and content (excluding your data) belong to Mahi Time Limited. Using the service does not transfer any ownership rights to you. You may use our screenshots and brand name in your own materials to indicate that you use Mahi Time, in line with reasonable trademark guidelines.

11. Warranties

We provide Mahi Time "as is". We do our best to make it reliable, secure, and accurate, but we don't warrant that it will be free from errors or interruptions. You're responsible for the consequences of how you use it in your business, including any bookings you take or payments you process through it.

Nothing in these terms limits any guarantee, condition, or warranty that cannot legally be excluded under the Consumer Guarantees Act 1993 (NZ) or the Australian Consumer Law (where applicable).

12. Liability

To the maximum extent permitted by law, Mahi Time Limited's total liability to you under or in connection with these terms is capped at the fees you have actually paid us in the 12 months immediately before the event giving rise to the claim.

We are not liable for indirect, consequential, or incidental losses, including lost profits, lost data (beyond our backup recovery effort), or loss of goodwill, regardless of how those losses arise.

13. Indemnity

You agree to indemnify Mahi Time Limited against third-party claims arising from your breach of these terms, your unlawful or negligent use of the service, or your handling of your own customers' personal information.

14. Changes to these terms

If we change anything material, we'll email every active account at least 14 days before the change takes effect. The "last updated" date at the top of this page is the source of truth. If you don't agree to a change, you can cancel before it takes effect.

15. Governing law

These terms are governed by New Zealand law. Any dispute will be heard in the New Zealand courts. If you are a consumer based in Australia, nothing in this clause limits your rights under Australian consumer law.

16. Contact

Questions about these terms or anything else: